“MULTI-FACTOR AUTHENTICATION AND IDENTITY MANAGEMENT IN CLOUD CRM WITH BEST PRACTICES FOR STRENGTHENING ACCESS CONTROLS”. INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY AND MANAGEMENT INFORMATION SYSTEMS (IJITMIS) 12, no. 1 (June 28, 2021): 85–96. Accessed February 9, 2026. https://iaeme-library.com/index.php/IJITMIS/article/view/IJITMIS_12_01_007.