USER SUPPORT SOLUTION IMPLEMENTATION FOR SAP ERP UTILIZING ARTIFICIAL INTELLIGENCE TO DRIVE AUTOMATED
Keywords:
SAP, ERP, Service Manager, Information Technology (IT)Abstract
Hundreds of millions of help desk requests are received each year by major corporations with complex IT systems, such as SAP ERP. You can submit these requests using Service Desk or Service Manager (SM) online or by calling in. A type of software for managing corporate processes, "enterprise resource planning" integrates several programs to automate HR, IT, and service operations. An intelligent method to assist SAP ERP users is suggested in this research study. Automated replies to customer support inquiries are now a reality, which not only improves responsiveness to end users but also speeds up the investigation and resolution of problems. In order to efficiently interpret questions, the system employs machine learning techniques to categorize text into multiple classes. In order to provide the optimal reaction, the system employs a customized framework to retrieve evidence. The framework's conversational AI features make it possible to build chatbots that facilitate simultaneous group collaboration.
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