CYBERSECURITY AND CUSTOMER-CENTRIC GOVERNMENT SERVICES: PROTECTING CITIZEN DATA AND TRUST
Keywords:
Cybersecurity, Customer-centric Government Services, Safeguarding, Citizen Data, Public Trust, Digitization, Government Agencies, Methodologies, Qualitative Analysis, Quantitative Analysis, User Experience Design, Personalization, Encryption, Security Audits, Recommendations, Digital TransformationAbstract
This research paper aims to investigate the critical intersection between cybersecurity and customer-centric government services, with a primary focus on safeguarding citizen data and trust. In an era of increasing digitization and citizen reliance on government services, the objectives of this study are twofold: to identify effective methodologies for enhancing customer-centric services and to fortify cybersecurity measures to protect citizen data and preserve public trust.
The research employs a mixed-method approach, combining qualitative and quantitative analyses. Qualitative data is gathered through in-depth interviews and case studies of government agencies, shedding light on their customer-centric strategies and cybersecurity practices. Additionally, quantitative data is collected through surveys and data analytics, allowing for a comprehensive assessment of the current state of government services in relation to customer-centricity and cybersecurity. Key findings from the research reveal that government agencies can enhance customer-centric services by focusing on user experience design, personalization, and streamlining processes. Simultaneously, robust cybersecurity measures, including encryption, access controls, and regular security audits, are essential to protect citizen data and build and maintain public trust.
The implications of this study are significant for government agencies striving to improve customer-centric services while upholding the security and trust of citizen data. By implementing the recommendations outlined in this research, government entities can strike a delicate balance between convenience for citizens and the paramount importance of safeguarding sensitive information. Ultimately, this research contributes to the ongoing discourse surrounding the digital transformation of government services and underscores the imperative role of cybersecurity in shaping the future of public service delivery.
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Copyright (c) 2023 Bhargav Reddy Piduru (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
